Refund policy

Return & Refund Policy for Tahera's Store

At Tahera's, we prioritize your satisfaction with every purchase. We understand that occasionally, an item may not meet your expectations or requirements. Hence, we have crafted a comprehensive Return & Refund Policy to ensure a hassle-free experience for you:

1. Returns:

1.1 Eligibility:

  • We accept returns within 15 days from the date of purchase.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

1.2 Non-Returnable Items:

  • Certain items, such as perishable goods, personalized items, and gift cards, are non-returnable.
  • We do not accept returns on products that are intimate or sanitary goods.

1.3 Return Process:

  • To initiate a return, please contact our customer service team with your order details and reason for return.
  • Upon approval, you will receive instructions on how to return the item(s).
  • Customers are responsible for the shipping costs associated with returning the item(s), unless the return is due to a mistake on our part.

1.4 Inspection & Refund:

  • Once we receive the returned item(s), our team will inspect it to ensure it meets the return criteria.
  • If approved, we will initiate the refund to your original method of payment.
  • Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.

2. Refunds:

2.1 Full Refunds:

  • Full refunds are issued for eligible returns within the specified time frame.
  • This includes the cost of the item(s) and any applicable taxes, excluding shipping charges.

2.2 Partial Refunds:

  • In certain cases, partial refunds may be granted for items that are returned in a condition that is not as originally sent or if parts are missing.
  • Any applicable deductions will be communicated to you during the refund process.

2.3 Refund Processing Time:

  • Once a refund is approved, it may take 5-10 business days for the amount to be credited back to your account, depending on your financial institution.

3. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

4. Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please contact us immediately.
  • We will arrange for a replacement or refund as per your preference, along with any necessary return shipping instructions.

5. Contact Us:

  • If you have any questions or concerns regarding our Return & Refund Policy, please feel free to contact our customer service team. We are here to assist you and ensure your shopping experience with Tahera's is nothing short of excellent.

Note: Tahera's reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.